FAQ


Please allow the following delivery times:
Note: These are estimate delivery days!
Shipping to USA 10-15 Business Days.
Shipping to Australia 18 - 35 Business days.
Shipping to Europe 18 - 40 Business days.
Shipping to South America 22- 48 Business days
Shipping to North and South Africa 28- 45 Business days.

The delivery time is longer than usual, how come?
Our products travel just as much as you do!
We at BelowDash are proud to offer delivery to any place anywhere... all you have to do is make sure that place exists *wink*
Most of our customers are from the USA, so they have the fastest shipping.

How can I track my order?
You can easily track your order on our homepage.

I've paid for the product, but now it's out of stock?
You will receive a full refund.

Returns and Exchanges
All sales are final, therefore it is important that you check that the product is suitable.
Due to the nature of Ecommerce, shipping costs mean that it is prohibitive to accept returns or exchanges if you simply do not like an item.

Having said that we maintain the right from time to time, as we see fit issue refunds or exchanges in extreme circumstances where the item clearly is not as described.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging / state. 
To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, or you will not be issued with a refund.

The package arrived! But it states the amount of $5 worth of product...why?
Due to custom regulations, we'll always put an amount of $5 on the package.
This way, it's most likely that you won't have to pay any import costs.
In the event that you will need to pay for the import costs, we cannot be held responsible. We will pay the export tax, but the import tax is always for the customer.
Keep in mind: there is only a small chance that you will have to pay import tax :)

Keep in mind, prices are subject to change.
In an event of a price change, we will contact you and refund the amount you've paid.